About This Session
Healthcare leaders across the country are navigating a shared post-pandemic landscape marked by workforce transitions, evolving care demands, and persistent health disparities—challenges felt most acutely by community hospitals. This session highlights how one academic medical center serving one of Maryland’s most vulnerable populations responded by launching a disciplined, hospital-wide transformation grounded in three strategic pillars: Team, Quality, and Access.
Attendees will gain an inside look at how leadership rebuilt trust and stability of the workforce, hardwired safety into daily operations, and redesigned patient flow to improve access without new beds or bricks-and-mortar expansion. Through practical examples—daily safety huddles, data-driven service line partnerships, multidisciplinary throughput management, and frontline recognition—this presentation moves beyond theory to show how leadership engaged its workforce, embedded safety into daily practice, and built a culture that elevates the hospital as a great place to work, learn, and receive care.
With outcomes including a >60% reduction in hospital-acquired infections, significant improvements in engagement and retention, and meaningful reductions in length of stay and ED boarding, this session offers actionable strategies that healthcare leaders can apply. Participants will leave with a clear understanding of how to translate strategic priorities into daily practice—and how to create a sustainable culture where safety, equity, and access advance together.
Learning Objectives
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Describe how integrating Team, Quality, and Access into standard work and multidisciplinary operations drives sustainable improvements in safety, workforce stability, and patient outcomes.
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Explain how daily safety huddles, service line engagement, and patient flow management strengthen patient outcomes and timely care delivery.
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Apply practical strategies from a systemwide transformation to improve staff engagement, reduce hospital-acquired conditions, and expand access for vulnerable populations in resource-constrained settings.
Speakers
Amy Shlossman, MHA
President, Sinai Hospital and Grace Medical Center, Senior Vice President, LifeBridge Health
Amy Shlossman, MHA, joined LifeBridge Health as President of Sinai Hospital of Baltimore and Grace Medical Center and system Senior Vice President in 2023. Prior to LifeBridge, Shlossman was the Chief Operating Officer of Banner University Medical Center Phoenix and Banner Thunderbird Medical Center, and served as the system co-lead for care delivery operations throughout Banner’s COVID-19 pandemic response. Shlossman previously served as executive director and advisor to the president at the University of California, San Francisco Health.
Prior to healthcare, Amy was the Chief Executive Officer of the American Red Cross of Oregon and Washington, leading emergency preparedness, disaster response, and blood collection throughout the Pacific Northwest. Before the Red Cross, Amy served as Chief of Staff of the White House Office of Management and Budget and the Department of Homeland Security, where she led response efforts to a variety of natural disasters, public health pandemics, and national security threats.
Amy began her career in the Arizona nonprofit community focused on youth development and served as Director of Policy in Arizona Governor Napolitano’s Office. Amy has a Master’s in Healthcare Administration from the University of California, San Francisco, and a degree in Public Administration/ Public Finance from the University of Arizona.
Amanda Shrout, DNP, RN, CCNS, CEN, EBP-C, CENP
Vice President, Patient Care Services and Chief Nursing Officer, Sinai Hospital and Grace Medical Center
Amanda B. Shrout, DNP, RN, CCNS, CEN, EBP-C, CENP is a seasoned nursing executive with extensive expertise in clinical care, evidence-based practice, and leadership. As Vice President of Patient Care Services and Chief Nursing Officer at Sinai Hospital & Grace Medical Center in Baltimore, Maryland, she has driven significant advancements in patient care and nursing leadership.
With a Doctor of Nursing Practice (DNP) from The Ohio State University, Dr. Shrout has led efforts to improve nursing outcomes through evidence-based initiatives, policy development, and a collaborative leadership style. Her innovative contributions to nursing practice have been recognized with multiple Maryland Patient Safety Center Minogue Circle of Honor Awards.
Dr. Shrout’s leadership has also earned her notable accolades, including the AONL Young Professional Voices Honoree and recognition as a 2024 Leading Woman Under 40 by the Daily Record, and most recently, as one of HealthLeaders 7 Nurse Leaders to Watch in 2026. With a strong focus on clinical excellence, team development, and improving patient care outcomes, she continues to be a driving force in shaping the future of nursing.
